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IT WAS SUNDAY AFTERNOON, the final day of the 2023 Glastonbury festival. On the Pyramid Stage, seventies band Blondie were about to launch into their first

Two young men, rich, charismatic, famous, both descendants of a king, locked in an acrimonious and very public conflict. The odds ought to favour the

This year marks the centenary of James Joyce’s ground breaking novel, Ulysses. It’s also the year in which a new film chartering the early life of one of Marilyn Monroe is to be released. So what’s the connection?

Although hybrid working is likely to generate numerous opportunities and benefits, it’s also likely to bring new challenges. If not addressed, like acidic gunge from a space monster’s maw, loneliness, isolation and fear could ooze in, transforming once-thriving workplaces into alien landscapes.

As they begin to recede into history, there are a number of important lessons that we can take from Prince Philip’s generation, which can help us navigate the unchartered waters of the post-pandemic world. Through the life of a prince, the time has come to listen to the Silent generation.

Now is the time for all of us to come together to kickstart the careers of Generation Z and to launch a concerted effort to help them make up lost ground. Here are five ways that managers can play a significant role in getting our youngest employees back on track.

Apart from the occasional indigestive gurgling of the water cooler, they’ve been silent for months: glass and steel Mary Celestes, each one frozen in a pre-Covid world of work that no longer exists.

Will we ever come to love our offices again?

It’s one of the most chilling scenes in cinema history: a conversation that begins as a light-hearted exchange between friends that suddenly lurches into a potentially murderous confrontation. That it should then turn out to be a “joke” makes the exchange even more disturbing – and unforgettable.

With looks more Bon Jovi than Beethoven, and legions of devoted fans, Eric Whitaker is not a traditional classical composer.

It was one of these fans in 2009 who contacted him to announce she’d videoed herself singing one of his compositions and uploaded it to YouTube. This gave Eric an idea. What happened next is Internet folklore.

Recently I met with the manager from a local business – the type of firm an economist would call an ‘SME’ – a small and medium sized enterprise. Over the years, no matter how tough the trading conditions, his firm has somehow managed not only to hold on to its customer base, but to grow it.

Given my fascination with organisations that provide great customer service, I pressed him to tell me how they’d done it.

What he told me has changed the way I think about customer engagement.